Support assistant
Answers product, shipping and return questions and gives live order status, handing tricky cases to your team.
Built with: AI chatbotsOnline stores
Answer every shopper, ship every order faster.
Automated customer support, order updates and back-office automation that grow with your store without growing your team.
Sound familiar?
- “Where is my order?” fills your inbox every day.
- Orders, stock and invoices are updated by hand across several tools.
- Shoppers leave when a product question goes unanswered.
Solutions
What we build for you
Order and stock automation
Moves orders into accounting and stock, sends shipping updates and flags low stock before it runs out.
Built with: AutomationA store built to sell
A fast store with clear product pages and a simple checkout, or targeted fixes to the one you have.
Built with: Websites
How it works
“Where is my order?”
Online stores
Chat on your store
“I ordered on Monday, where is it?”
Looks up the order
Finds the order and its latest tracking status.
Answers with details
In transit, expected Thursday, tracking link attached.
Escalates if needed
Delayed orders are flagged to your team automatically.
FAQ
Common questions
Can't find yours? Ask in the chat or book a call.
Which store platforms do you work with?
Common platforms such as Shopify and WooCommerce, and custom stores. If there is an API, we can connect to it.
Can it handle returns?
It guides customers through your return policy and creates the return request; refunds stay with your team or your existing rules.
Will it recommend products?
Yes, based on your catalogue and the customer's question, without inventing products or prices.
Let's find the hours you're losing.
Book a free 30-minute call. We'll look at how your business runs and show you where AI and automation would save the most time.
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